At Florist Kings Cross, we take great pride in providing only the freshest and most beautiful flower arrangements to our customers. As a trusted local florist serving the Kings Cross area, we are committed to ensuring every bouquet delivered to your doorstep—whether for a household, occasion, or business—meets our strict standards. Our fresh flowers guarantee is the cornerstone of our service, and we stand behind each and every order.
If your flowers or arrangements arrive damaged or are not up to standard, we are here to help. Occasionally, despite our best efforts and care in preparation and delivery, external factors during transit can affect the appearance of your order. Should you notice damage or are dissatisfied with the quality upon arrival, please contact us as soon as possible. To assist with a swift resolution, we may request you provide photographs of the product in its original packaging within 24 hours of delivery. This helps our team to assess and act accordingly. Your satisfaction is our top priority, and we are always ready to address any concerns.
Our flowers are hand-selected and arranged to ensure long-lasting freshness. We guarantee that all blooms and foliage will remain fresh for a minimum of 3 days from the date of delivery, provided they are cared for according to our guidelines. Many arrangements last even longer with the right care. If you believe your flowers have failed to meet our guaranteed freshness window, please reach out to us within 3 days of receiving your order so we may investigate and assist.
Your satisfaction means everything to us. If your flowers are damaged, wilted, or do not meet our freshness guarantee on arrival, you are entitled to either a replacement bouquet or a full refund. Our team will review your case promptly once we receive supporting information such as photos and delivery details. In most situations, we can offer:
Our team will always consult with you to determine the option that best resolves the situation.
If you have a complaint regarding your order, our products, or your experience with Florist Kings Cross, please notify us promptly. We recommend providing your order details and a clear description of your concern to help us investigate thoroughly. Our aim is to respond to all complaints within 1 business day and work towards a fair and timely resolution. Your feedback is essential in helping us raise our standards and serve you better.
Florist Kings Cross is proud to be the go-to florist for local households, workplaces, and businesses in Kings Cross and surrounding neighbourhoods. Our returns, refund, and complaints policies are designed to give you complete peace of mind on every order. We are dedicated to providing not only exceptional flowers but also exemplary customer service and aftercare.
Thank you for choosing Florist Kings Cross. We value your trust, and we look forward to delivering fresh flowers and delightful experiences every time you order.
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