Welcome to Florist Kings Cross. These Terms & Conditions govern your use of our online flower delivery services covering Kings Cross and the surrounding areas. By placing an order with us, you confirm your understanding and acceptance of these terms. Please read them carefully before making a purchase. These terms apply to all transactions made by customers within Kings Cross and nearby locations.
For the purposes of these Terms & Conditions ('Terms'), the following terms shall have the meanings detailed below:
Our online flower delivery service in Kings Cross is designed for your convenience. Orders may be placed through our secure website at any time. The following outlines the order process:
We reserve the right to decline any order if the product is unavailable or if payment fails. In such cases, any payment you have made will be refunded.
Florist Kings Cross accepts payments through major debit and credit cards, and any other payment methods offered at checkout. All prices shown on our website are inclusive of VAT, where applicable, and are listed in GBP (£).
Payment must be received in full before orders are processed and dispatched. If we are unable to obtain authorisation for your payment, or if payment details are invalid, your order will not be accepted.
Please ensure accuracy in your billing and delivery details to avoid order delays. For large or bespoke orders, we may require additional verification before processing payment or accepting the order.
We offer online flower delivery throughout Kings Cross and its surrounding areas. During the checkout process, you can select your preferred delivery date and supply any specific delivery instructions. While we aim to meet all delivery date requests, unexpected delays may occur due to factors outside our control, such as adverse weather, supply chain disruptions, or unforeseen events.
Deliveries are made to the address specified during the order process. It is your responsibility to provide complete and accurate delivery details. If the recipient is not present at the time of delivery, we may attempt to deliver to a neighbour or leave the flowers securely at the property. If this is not possible, we will leave a delivery card with instructions on how to arrange re-delivery or collection.
Should your order be delayed for reasons within our control, we will inform you promptly. We accept no liability for delayed or failed deliveries resulting from incorrect information provided by you.
The flowers and products advertised are subject to availability. In rare cases, if a specific flower or item is unavailable, we reserve the right to make substitutions with a product of equivalent value and quality. Every effort is made to maintain the integrity of the original arrangement. Any significant changes will be communicated in advance, where feasible.
Natural products vary in colour, scent, and appearance. Photographs on our website are illustrative, and there may be slight differences in delivered products.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders placed for same-day delivery cannot be cancelled or amended once payment has been processed. For future-dated orders, we require at least 24 hours’ notice prior to the scheduled delivery date for cancellations or amendments to be considered.
To request a cancellation or amendment, please provide your order details and a clear description of the change you wish to make. Once the cancellation is processed, any payments made will be refunded to the original payment method within a reasonable timeframe (typically within 7 working days).
We are unable to accept cancellations or amendments for orders that have already been prepared or dispatched.
If you are not satisfied with your flower delivery, please inform us within 24 hours of receipt. Given the perishable nature of our products, returns are generally not accepted unless the flowers are defective or damaged upon arrival. In such instances, please provide supporting photographs that clearly show the issue. We will review your complaint and, where justified, offer an appropriate resolution, which may include a replacement or refund.
Your statutory rights as a consumer remain unaffected. Complaints received outside of the 24-hour window may not be eligible for refund or replacement unless exceptional circumstances exist.
By placing an order, you confirm that you are at least 18 years old and legally capable of entering a binding contract. You are responsible for providing accurate and complete information regarding the recipient and delivery address. Florist Kings Cross is not liable for loss, delay, or non-delivery if incorrect or incomplete information is supplied.
You agree to use the online flower delivery service for lawful purposes only and in accordance with these Terms.
To the maximum extent permitted by law, Florist Kings Cross shall not be liable for any indirect, special, consequential, or incidental damages arising out of or in connection with your use of the online flower delivery service, including (without limitation) any loss of profits, expected savings, revenues, or data.
Our liability for any proven loss or damage to you, whether in contract, tort, or otherwise, is limited to the price of the goods you have ordered from us. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Your privacy is important to us. All personal information provided during the order process is collected, processed, and stored in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR). We use your data solely to fulfill your order and for communication related to your purchase. Please refer to our Privacy Policy for further information on how we manage your data.
All content, logos, images, and materials on our website are the intellectual property of Florist Kings Cross or its licensors. You may not copy, reproduce, or use any content from our site for commercial purposes without our express written consent.
We are not liable for any failure or delay in performing our obligations under these Terms in cases where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, civil disturbance, governmental regulation, or strikes.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
We may amend these Terms & Conditions from time to time to reflect changes in our operations, the law, or for any other valid reason. Any changes will be posted on our website, and your continued use of our online flower delivery service in Kings Cross constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms shall not be affected. Headings are for convenience only and do not affect interpretation. No waiver of any provision of these Terms by us shall be deemed a further or continuing waiver of such provision or any other provision.
You can reach us for queries related to these Terms & Conditions or your order through the contact methods provided on our website. Please quote your order number where applicable for faster assistance.
Note: These Terms & Conditions apply to all customers within Kings Cross and the surrounding areas using our online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Cross , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Cross .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
